Company Policy And Refund Policy

Our Company Policy

Company Policy & Refund Policy

M/s Flying to Happiness (FTB) is not responsible for the actions of any travel insurance company, the airlines, hotels, and other establishments offering services to participants. FTB assumes no liability for accidents, illnesses, or their treatment.

FTB reserves the right to cancel programs either prior to departure or while in progress and to take action as needed on an individual or group basis, when in FTB’s sole opinion, the health, safety, or well-being of participants requires such action. FTB is not responsible for any purchases you make during your trip, whether or not the merchant is part of the scheduled itinerary. FTB is not responsible for the actions of any tour, operator, guide or activity used by participant during free time.

FTB assumes no responsibility for the purchase of non-refundable airline tickets, baggage or other personal items brought on the programs. Every effort is made to adhere to the programs and arrangements covered in FTB publications; however, unforeseen circumstances may occur. FTB reserves the right to cancel or postpone programs, to limit registrations, and to modify the excursions and lodgings listed in this publication. We sincerely regret any errors in printing; however, we accept no liability for them.

FTB reserves the right to take photographs or videos during any program and to use the resulting photography for promotional purposes.By enrolling in an FTB program, participants agree to all their images to be used in such photography; participants who prefer that their images not be used are asked to identify themselves to program staff at the start of a program.

The granting or denial of any application for admission to a program is within the sole discretion of FTB. FTB may revoke admission to a program or terminate participation, if in the opinion of FTB a participant’s behavior or physical condition might preclude full participation in the program’s activities or be a disruption to other participants. If such termination occurs, FTB assumes no liability, financial or otherwise, and trip costs will be forfeited.

FTB shall not be liable for any injury, loss, damage, expense, delay, or inconvenience which may be caused to or sustained by any tour customer or any other person, or to or by the property of such customer or person from any cause whatsoever including but not limited to the acts of any agent, servant, or employee of any carrier, or hotel, or other establishment to furnish reservations or accommodations, the cancellation or delay in departure or arrival of any scheduled trip or flight, or accidents, collisions, thefts, strikes, weather conditions, disease, war, civil disturbances, or government restrictions.

Airlines concerned are not to be held responsible for any act, omission, or event during the time the passengers are not on board their plane or conveyances. The passage contract when issued shall constitute the sole contract between the airlines and the purchaser of these tours and/or passengers.

Occasionally, the land portion of your tour may be extended or curtailed because of unforeseen changes in the transportation schedules. There may also be other instances in which changes become necessary or advisable. Any savings realized by these changes will be passed on to the passengers upon their return; any resultant expenses shall be borne by the passengers.

Cancellation Policy

The Tourism Council of Bhutan fixed the following guidelines for refunds :

Days Out Refund Amount
30 100%
21 90%
14 85%
7 70%
0-6 50%
In Bhutan 0%

No charges occur for weather delays disrupting flights or creating roadblocks if traveling from India. After the full payment deadline, it is extremely rare that a program will be cancelled. If that happens, you will be refunded the full amount you have paid.

Other Information

We envisage in developing ourselves as an indigenously owned tourism company and work with our domestic and international partners collaboratively. In doing so, we will be enhancing our network in providing first-rate flexible service to our clients, promote tourism destination in the world and continue maintaining the long-term development plans for tourism sector.

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